FAQs - Frequently Asked Questions

Hey guys, this is the Frequently Asked Questions (FAQs) section of our website. Over the years we’ve received various questions we’re happy to cover here. The section is rather extensive as we update it on a regular basis.

Follow-up questions are marked with “*” and “**+” symbols.

HI, ARE THE PRODUCTS YOU OFFER EFFECTIVE?

We’ve been developing and improving the range of products for over a decade. It is our firm belief that they are effective in helping guys deal with various conditions. The theory and subsequent creation of our products is based on scientific evidence (see our official studies & research section) as well as customer feedback.

Of course, even studies and customers who confirm certain methods as overwhelmingly effective always have degrees of uneven efficacy distribution among their groups based on additional factors. If there’s anything that could be taken out of the reports we receive, it’s that persistence (over several or more months) plus utilizing various methods/angles of addressing a condition leads to better results overall.

HI, YOU OFFER A WIDE VARIETY OF PRODUCTS. WHICH ONE WOULD YOU RECOMMEND AS THE MOST EFFECTIVE?

It would be somewhat difficult to recommend one product over the other as they are considered synergetic. We’re continuously gathering data on preferred products and patterns of use, though they are rather diverse. Additionally, guys find our products effective for various conditions, as such it may come down to personal research based on which one would be able to determine which of the products would be more effective for his specific case.

HI, HOW TO USE THE SR-CREAM (B)? ADDITIONAL DIRECTIONS WILL BE APPRECIATED.

The general recommendation for optimal results is to use the cream 1 to 3 times per 24 hours.
It is considered a good practice to wash and warm the area before use (with a hot wrap, uHeat(s), or under the shower).

It typically takes around 25 minutes for the active ingredients to be fully absorbed into the tissues – you could then wash/wipe it off (that’s optional).

Some guys prefer to apply the cream on the desired area of effect and around (in a radius of about 1 inch or so), while others prefer to apply some on the whole penis. Of course, the preferable method would be highly dependent on the specific case.

In terms of how much should be used with each application, of the feedback we’ve received, it seems that a few layers will, in most cases, lead to optimal results, while applying several layers could improve the efficacy by 10 – 25% or so (at the expense of 50% to 100% more cream applied).

Of course, the amount of cream needed and the rate with which individuals recover is strongly dependent on the type & severity of the condition it’s used for.

HI, WHAT’S THE DIFFERENCE BETWEEN THE SR-CREAM, SB-CREAM, AND SR-CREAM (B)?

We’ve updated the SR-Cream formula with a few slight tweaks to improve it even further. It comes with an update in the name as well (SB-Cream, with a B instead of R). For better continuity we’ve kept it under the old name on our website and just added a (B) at the end of the title.

To briefly summarize, the SB-Cream (also written as SR-Cream (B)) is the latest iteration of the product.

HI, HOW IS THE LATEST SR-CREAM (B) FORMULA BETTER THAN THE PREVIOUS VERSION?

Basically, in order to ensure that the best health-safety practices are always followed, the allowed non-active (inactive) ingredients (and respectively their permissible amounts) for related goods are tightly regulated by an EU related board. As such, slight alterations could be (and frequently are) imposed on a yearly basis. We used one such event to further tweak and improve the ratio of active to non-active ingredients in favor of the former, which is expected to increase the cream’s efficacy.

HI, IS THE SR-CREAM (B) EFFECTIVE FOR OVERALL PENIS HEALTH? WHAT’S THE IDEA BEHIND THE EFFICACY OF THIS PRODUCT THAT WOULD MAKE A SIGNIFICANT DIFFERENCE FROM OTHERS?

We’d say that the sheer wealth of its various individual ingredients sets it apart, though you’d have to research each individual one separately to get a better idea of the cream’s wide-ranged positive effects.

HI, HOW TO USE URED? ADDITIONAL DIRECTIONS WILL BE APPRECIATED.

We’re continuously gathering data on uRed’s patterns of use (which are rather diverse).

It seems that guys find different settings (and patterns of use) more effective for their individual cases. As such, it may come down to individual observations on what leads to better results for each particular case.

1) Make sure the uRed unit is connected to the power adapter.
2) Carefully place the desired area of effect inside the internal diameter of the device.
3) Regulate red light emitting power by using the voltage regulating wheel on the power adapter.
4) The recommended daily use is 10 minutes at 12V or 20 minutes at 8V. Both would provide a total of 75 J/cm2 (Joules per Square Centimeter).
5) The V setting (voltage) is designed to alter the number of photons each diode emits (while the wavelength is determined by tech specs of the diode itself). It means that the emitted deep red light is always in the 660nm range, while the voltage controls how much of it is emitted. The Red Light Per Unit Area (mW/cm²) is 125 mW/cm² per second at 12V. The working range is from 4V to 12V (1V adds 15.625mW/cm²). From 15.625mW/cm² at 5V to 125mW/cm² at 12V.

In addition to its deep red light effects, the unit also emits heat when set to higher voltages, which could add heat/hyperthermia benefits (though it won’t be as precise or powerful as the uHeat(s) and you’d need to manually measure and chart it since the exact heat transfer would be dependent on individual factors, such as ambient temperature).

If you set the uRed’s V setting to about 8V, the emitted heat levels should fall to about body temperature, while also retaining most of the emitted red light. That would probably be considered the optimal setting for prolonged use. Though, of course, occasionally going higher on a separate heat/hyperthermia schedule would combine the effects and add additional benefits.

HI, HOW TO USE THE UHEAT V1? ADDITIONAL DIRECTIONS WILL BE APPRECIATED.

The creation of the uHeat v1 unit is based on a study ( Study:PMID16019862 ).

The temperature used in the study was 39-40 degrees °C. Which was reported to be effective in the treatment of the condition (Peyronie’s). The patients underwent local hyperthermia treatment, with 30-min treatment sessions twice a week for 5 weeks. Patients received a total of 10 applications. A second cycle was repeated after a 1-month interval for a total of 20 treatment sessions.

The study mentions that the method (hyperthermia) turned out to be effective in a matter of months.
We do have guys reporting various results and various use schedules. We’d generally recommend to follow the same regimen as the mentioned study, as there isn’t enough data on how deviating from it could affect the condition.

That being said, we’ve had guys report that using uHeat v1 for an hour+ per day at higher temperatures (43 to 47 degrees C + or so) turned out to be even more beneficial for them. Of course, as there are numerous factors that could influence each individual case, and given the fact that these reports don’t follow any periodic frequency, such are still viewed as inconclusive.

1) Make sure the orange heater is connected to the power adapter and is inserted into the purple cloth sleeve.
2) Carefully fold the cloth sleeve around your penis (in a bracelet-like form) and use the locking mechanism to keep it there.
3) Regulate heater temperature by using the voltage regulating wheel of the power adapter.

It’s recommended to use the locking mechanism as shown on the tutorial video we’ve made here: https://youtu.be/yEsFBoyzgIU .

Normally you’d receive the cloth sleeves ready to go, just as in the initial part of the video. Though, just in case, after [0:30 sec on the video] we showcase how to fix the mechanism in case you find loose strings.

HI, HOW TO USE THE UHEAT V2? ADDITIONAL DIRECTIONS WILL BE APPRECIATED.

We’ve also released a separate far infrared version of uHeat (called uHeat v2). The second uHeat iteration (v2) is able to effectively penetrate and heat tissues from the inside with the power of 940nm far infrared rays.

Structurally, uHeat v2 can be considered the cousin of the large uRed model but with a closed top. It has a well-tuned adjustable temperature range of 36 to 43 degrees C which is easily controlled via the V wheel of the power adapter.

As with uHeat v1, we have guys reporting various results and various use schedules. We’d generally recommend to follow the regimen described in the Study:PMID16019862, as there isn’t enough data on how deviating from it could affect the condition.

That being said, we’ve had guys report that using uHeat v2 every day at higher temperatures (43 degrees C + or so) turned out to be even more beneficial for them. Of course, as there are numerous factors that could influence each individual case, and given the fact that these reports don’t follow any periodic frequency, such are still viewed as inconclusive.

1) Make sure the uHeat v2 unit is connected to the power adapter.
2) Carefully place the desired area of effect inside the internal diameter of the device.
3) Regulate the far infrared light emitting power by using the voltage regulating wheel on the power adapter.
4) The V setting (voltage) is designed to alter the number of infrared light particles each diode emits, while the wavelength is determined by tech specs of the diode itself. Thus, the emitted infrared light wavelength range is always 940nm and is invisible to the human eye, while the voltage controls how much of it is emitted.
5) Allow a few to several minutes for the unit to reach the desired temperature.
6) The recommended optimal use is 15 to 25 minutes per day.

HI, HOW TO USE UHEAL V2? ADDITIONAL DIRECTIONS WILL BE APPRECIATED.

uHeal v2 is designed to go over and around the desired area of effect.

1) Rotate the unit’s plastic wheels to adjust the diameter of the grip.
2) The recommended optimal use is 1 to 3 hours per day.
3) The recommended maximum use is up to 10 hours per day, with a few breaks in-between.
4) Avoid rough handling and sleeping during use.

CLEANING AND MAINTENANCE
• Do not wash the appliance by pouring water.
• You can wipe the outer sides of the unit with a soft cloth or a moist sponge.
• Never use flammable, explosive, or corrosive materials like thinner, gas, acid, and alcohol-based solutions for cleaning.

* CAN I WEAR UHEAL V2 IN ANY DIRECTION? WHICH WAY IS THE TOP?

The direction you wear it doesn’t matter because the magnets are magnetized through thickness. It basically means that the whole large flat surface of the magnet(s) facing the desired area of effect is a single pole, which, by default, is the bio-north. If desired, you could push a magnet out of its socket -> flip it -> and push it back in (which would reverse the utilized polarity).

Most guys report positive effects from the bio-north (which is the default magnet placement in uHeal v2) though we’ve had a few guys who reported they experienced even more positive effects from the bio-south.

Ideally you’d want to have all of the magnets arranged the same way in terms of polarity. Though, of course, you could do all sorts of arrangements if so desired (it’s safe for the device itself).

To push a magnet out -> push from bottom to top.
To put a magnet in -> put from top to bottom.
The bottom of the unit is considered to be its white side.

** I TOOK ALL THE MAGNETS OUT OF THE UHEAL V2 AND NOW I DON’T KNOW WHICH WAY THEY ARE TO GO BACK IN.

You could use a basic compass and place it right behind the magnet (you could do it while the magnet is in its socket or out) to check the polarity of the side. We’d strongly recommend that method in order to be absolutely certain which polarity is utilized. The red arrow of the compass would be attracted to the bio-north, while the other one would be attracted to the bio-south.

*** WHAT TYPE OF MAGNETS ARE USED IN THE UHEAL? WHAT’S THEIR BRMAX/GAUSS?

They are the NdFeB (Neodymium-Iron-Boron) type, magnetized through thickness.

In terms of BrMax, they would be a bit under 15000 Gauss (around 14800 or so). Though that measurement, by itself, doesn’t hold much significance since it’s the surface field strength that’s important, and that’s dependent on the actual size/shape of the magnet (basically a small magnet with high gauss could still have lower overall surface field strength than a larger magnet with lower gauss).

HI, CAN I APPLY THE SR-CREAM (B) TOGETHER WITH DMSO?

We’re aware that guys try to boost the penetrative properties of the active ingredients they use by utilizing various agents, most commonly DMSO.

In that regard, it would be advisable to avoid mixing DMSO with the SR-Cream (B) as it itself has been designed with its own penetrative and retentive properties in mind, which, we’d suggest, should not be enhanced further.

HI, WHAT’S THE DIFFERENCE BETWEEN [URED NORMAL] AND [URED LARGE]?

The normal model has an opening that is [41mm / 1.61 inch] in diameter and comes with 24 deep red light diodes.
The large model has an opening that is [47mm / 1.85 inch] in diameter and comes with 27 deep red light diodes.

The size of the unit is the primary difference. The larger unit is bigger as a whole (its whole structure as well as the opening), and is a bit heavier.

It all comes down to what would be a better fit for the individual, which is why these two options are available.

HI, DO I USE URED WHILE FLACCID OR ERECT?

Guys generally prefer to use the uRed unit while flaccid, though some reported that they also use it while erect/semi-erect. If so, it would be recommended to go for the larger uRED model.

HI, USHAPE IS OUT OF STOCK. WHEN IS IT EXPECTED TO BE IN STOCK?

The current iteration of the uShape unit (v1) will remain out of stock.

We’re preparing for the release of an improved uShape device, which will be uShape v2. The new unit will be even more convenient, durable, lightweight, and effective. It has been redesigned from the ground up and is considered to be an upgrade on every front. The whole process until final release (including various tests) could take a few to several months or so, though. Thus, uShape v2 is expected to become available by the end of Q1 2025.

HI, WHAT HAPPENS IF I GO OVER THE URED’S OPTIMAL RECOMMENDED DAILY DOSE? IS IT HARMFUL? OR CAN IT HAVE EVEN MORE POSITIVE EFFECTS?

The optimal recommended dosage is the optimal ratio between benefits per time (it is not the maximum possible dosage). Generally speaking, it is within the tolerance of most people to possibly up that exposure per day, and we do receive reports from guys who prefer to go for double the recommended optimum and report even better results.

Still, the tolerance to red light varies from person to person, and could even be developed over time. It is why we recommend to start off slow and, if there’s a desire to increase the dosage, to do that gradually over periods of a few weeks to a few months.

Of course, too much red light could eventually lead to certain mild side effects. The red light particles are a type of energy, basically. As with any light, it is energy that travels in the form of electromagnetic waves. The sun, for instance, emits energy/light in a wide spectrum (including the 660nm range). Some exposure to the sun is considered beneficial, overexposure to the sun would cause certain side effects as the energy becomes too much for our tissues to absorb. The same logic applies to uRed, though, of course, the 660nm deep red light range is considered to be much gentler and better tolerated than the whole spectrum of light emitted by the sun (which includes the UV rays).

To summarize, there is indeed such a thing as receiving too much accumulative energy per unit area, at which point it could become detrimental to the proper recovery process. The threshold for the onset of such effects could differ from person to person, though, so some guys could potentially benefit from slightly increased (or decreased) exposure.

HI, I PLAN TO USE UHEAT V2 (AND POSSIBLY URED) FOR LONGER THAN THE RECOMMENDED DAILY USE. IS IT SAFE TO DO SO?

The current consensus is that going over the optimal recommended use duration could potentially cause certain side effects that would be rather similar (though milder) to what could be considered the effects of excessive sun and/or heat exposure. In fact, about half of the sun’s energy is in the infrared spectrum itself, though, of course, the infrared spectrum is considered to be much gentler to the human tissues than the UV rays.

That being said, of course, excessive exposure (depending on how excessive) has the potential to still cause some such effects eventually. Just as with excessive sun exposure and/or heat overdose, the effects could be summarized as increased tissue inflammation and/or soreness.

Basically, there is indeed such a thing as receiving too much accumulative energy per unit area, at which point it could become detrimental to the proper recovery process.

The threshold for the onset of such effects could differ from person to person, though, so some guys could potentially benefit from slightly increased (or decreased) exposure.

HI, DO I NEED TO WEAR PROTECTIVE GOGGLES WHILE I USE THE URED DEVICE?

Most of the emitted red light is contained within the device itself. Additionally, you could place the device at such an angle where it won’t bother your eyes (and/or use an additional cover to fully block any secondary red light from your direct line of sight).

As such, protective goggles are considered optional.

HI, WHAT’S THE DIFFERENCE BETWEEN UHEAT V2 AND URED?

The difference is in the wavelength of the light that is emitted (and their differing yet complementary positive effects). The uRed unit has a wavelength of 660nm which is perceived by the human eye as red. The uHeat v2 has a wavelength of 940nm (far infrared) which is completely invisible to the human eye, is perceived/felt as heat, and is more penetrative to the human tissues.

Structurally, uHeat v2 can be considered the cousin of the large uRed model but with a closed top (to capture and keep ambient heat, in addition to the direct far infrared ray heat). It has a well-tuned adjustable temperature range of 36 to 43 degrees C which is easily controlled via the V wheel of the power adapter.

HI, I’M NOT CERTAIN HOW TO SET THE UHEAT V2 TO THE TEMPERATURES SUCH AS 39-43 DEGREES CELSIUS BECAUSE IT SHOWS VOLTS ON THE SCREEN.

The unit comes with a short manual in the package (with a Voltage to Temperature chart). Though we did have a few reported cases where guys missed to see it due to them opening the package from the bottom.

Let me go ahead and also post it here for your convenience:

TEMPERATURE OUTPUT CHART:
5V – 36°C 5V – 96.8°F
6V – 37°C 6V – 98.6°F
7V – 38°C 7V – 100.4°F
8V – 39°C 8V – 102.2°F
9V – 40°C 9V – 104°F
10V – 41°C 10V – 105.8°F
11V – 42°C 11V – 107.6°F
12V – 43°C 12V – 109.4°F

At 12V the unit should eventually reach 43°C / 109.4°F. That could generally be described as feeling rather warm, somewhat nearing hot but not quite there yet. The unit would reach the estimated temperature rather slowly, though.

HI, DO I HAVE TO SEPARATE THE USE OF URED AND UHEAT V2?

Since uHeat v2 and uRed operate on different wavelengths, they are not expected to have overlapping accumulative effects. Thus, you won’t have to modify the use patterns for one based on how you use the other.

* DO I HAVE TO SEPARATE THE USE OF UHEAL V2 AND (URED AND/OR UHEAT V2)?

The same applies for uHeal v2 in relation to the other two products. The three products are reported to have positive synergetic effects.

HI, ARE THE DEVICES COMPATIBLE WITH MY COUNTRY’S POWER/ELECTRICAL GRID STANDARDS?

Yes, the devices have been designed to operate under [100V to 240V] and [50Hz to 60Hz] which basically covers all standards.

The only difference between the models is the power plug type (it doesn’t affect power grid standards compatibility). Of course, we send the appropriate plug type for each location by default.

HI, WHAT IS THE UHEAT V2 RECOMMENDED DAILY VOLTAGE FOR PD SPECIFICALLY? WHAT IS THE RECOMMENDED DAILY APPLICATION DURATION?

We’d generally recommend the regimen described in the following study: Study:PMC16019862 . Be sure to also check out our studies & research section for other related studies.

The study mentions that the method (hyperthermia) turned out to be effective in a matter of months.

We do have guys reporting various results and various use schedules. We’d generally recommend to follow the same regimen as the mentioned study, as there isn’t enough data on how deviating from it could affect the condition.

That being said, we’ve had guys report that using uHeat v2 at higher temperatures (43 degrees °C or so) turned out to be even more beneficial for them. Of course, as there are numerous factors that could influence each individual case, and given the fact that these reports don’t follow any periodic frequency, such are still viewed as inconclusive.

You’d have to use the voltage with corresponds with the suggested temperatures above, which would have to be in accordance with the following Voltage to Temperature chart:

HI, I HAVE THIS LUMP ON THE TOP OF THE SHAFT FEELS LIKE FLUID WHICH I FOUND OUT IT’S POSSIBLE LYMPH FLUID. THEY SAY IT RECOVERS ON ITS OWN, MAYBE DAYS OR MONTHS. COULD THIS SR-CREAM (B) HELP THE PROCESS?

We’ve had reports from a few guys who were officially diagnosed with such and mentioned that the SR-Cream (B) helped them with the condition. Other than that, it is difficult to give any estimates since the condition itself could have been both caused and currently influenced by different factors, which would eventually affect the quality and speed of recovery.

* I ALSO HAVE A CURVED ERECTION AND THE HOURGLASS SHAPE. IS IT POSSIBLE THAT THE LYMPH FLUID IS CAUSING THEM?

These symptoms may not be specifically associated with the upper condition, at least we haven’t seen them mentioned together in more than 50% of the cases. It basically means that you may have both lymphatic vessel damage and soft tissue damage (also causing internal collagen scar tissue formation to lead to the curved erection and the hourglass shape). Both conditions may have been caused by a single or repeated injuries in the area. Of course, such conclusions are purely theoretical without an actual physical examination and possibly a few tests to determine the exact condition of things.

HI, SHOULD I PURCHASE THE SMALL OR LARGE URED VERSION. I AM AROUND 6.5 INCHES ERECT.

If you intend to use the uRED device while erect it would be advisable to go for the larger version.

HI, DO YOUR DEVICES COME WITH INSTRUCTION MANUALS?

Yes, the all our devices come with instruction manuals in the package.

HI, I DON’T SUFFER FROM PD HOWEVER I HAVE SOME ERECTILE DYSFUNCTION, WILL YOUR PRODUCTS HELP?

We do receive reports from guys who mention that the products helped them with their erectile strength (and overall tissue health). Though, of course, ED can be caused/influenced by a wide variety of factors, some of which could be completely unrelated to the health of the local tissues. Thus, it would be difficult to predict. Be sure to take a look at our Studies & Research section in order to possibly determine if it could help you in your particular situation.

HI, WHY IS THE ACCOUNT CREATION PROCESS PLACED ON CHECKOUT BUT NOT BEFORE?

There were too many empty spam-bot registrations previously (those used to post spam all over the place, including the review section). Thus, the IT guys made it so that only customers would have an account created on checkout. The primary purpose of the account is to have orders associated with it, too, and so it wasn’t deemed as something guys would need prior to making an order.

HI, IF USED AND STORED WITH CARE, IS URED SUBJECT TO WEAR AND TEAR OVER TIME? OR COULD WE SAY THAT IT HAS UNLIMITED SHELF LIFE IF USED AND STORED WITH CARE?

The device is made of high-quality materials that do not degrade over time. The rated lifespan (working hours) is currently rated at 100.000 hrs.

Though be sure to remember to avoid cleaning the device with alcohol-based solutions, as that could have severely adverse effects on it. Cleaning the uRed unit with a moist sponge with clear or soapy water would be preferable and the right way to go about it.

HI, I HAVE AN INTERNAL SCAR ON THE DORSAL PART OF MY PENIS AND DO YOU THINK URED IS RIGHT FOR ME? DOES IT ALLOW YOU TO ELIMINATE OR REDUCE IT?

We do receive reports from guys who mention that the unit helped them with their internal scar tissue struggles (as also suggested in various related studies in the studies & research section).

HI, WHICH IS THE BEST OPTION FOR WARMING-UP BEFORE PE EXERCISES? UHEAT V1 OR UHEAT V2?

Based on heat output specifically, out of the two, uHeat v1 reaches higher temperatures.

HI, IS THE PENIS SUPPOSED TO SIT IN THE MIDDLE OF THE UHEAT V2 DEVICE OR IS IT ALLOWED TO MAKE CONTACT WITH THE INTERNAL WALLS?

Contact with walls is allowed as it doesn’t affect the unit’s overall efficacy and/or functionality. The walls would generally be described as warm (not hot), though, of course, you could always readjust the position of the penis, rotate the unit, or discontinue use if any uncomfortable sensations arise.

HI, YOU HAVE POSITIVE PD REVIEWS. ARE THERE FULL RECOVERIES?

We do receive positive reports from guys who prefer to use our products for Peyronie’s Disease (PD) and related conditions

Full recoveries are certainly possible. Still, PD is oftentimes slow to improve, which, very understandably, makes it a rather frustrating condition to deal with. If there’s anything that could be taken out of the reports we receive, it’s that persistence (over several or more months) plus utilizing various methods/angles of addressing the condition leads to better results overall.

Factors that could influence recovery speed seem to be the size and depth of the collagen scar tissue, the severity of the trauma, the stage of development, as well as additional factors, such as potential calcification of the tissue, repeated injuries, and the overall health of the person.

HI, ARE THE POWER ADAPTERS FOR THE DEVICES INTERCHANCEABLE?

Yes, they are.