Products sold by are covered by a standard 15 day (of receipt of shipment) return policy for unused goods.

It is possible to cancel an order that has not yet shipped.

Before sending an item back or cancelling an order, please contact our support team at They will give you additional instructions and be generally in touch during the whole process. A support team will normally answer within 12 business hours.

Six-month Warranty

We will repair or replace a device at no cost if it ever fails due to defective workmanship or material when the device is operated and maintained according to the Instruction for Use Manual and other instructions provided in the box.

A support team will normally answer within 24 – 48 hours. If you have not received a reply from us after 48 hours, please check your spam or junk folder as sometimes legitimate emails get put there by mistake. If you haven’t had a response, please contact us again, making sure your contact email address is entered correctly.

Additional contact info: